1. Introduction
Vincent View ("we", "our", or "the museum") is committed to protecting the privacy and personal data of all visitors, users, and individuals interacting with our services. This Privacy Policy explains how we collect, store, and process your information when you engage with us—whether by visiting the museum, using our contact form, or communicating through email or phone.
We ensure that all personal data is handled responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) (EU) 2016/679.
2. Data We Collect
We collect only the minimum amount of information necessary to respond to inquiries, manage bookings, or improve user experience. The types of personal data we may collect include:
Full name
Email address
Phone number
Country of residence
Communication preferences
Message content (when contacting us)
We do not knowingly collect or process sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health-related information.
3. How We Use Your Data
Your personal information is used solely for the following purposes:
Responding to your inquiries submitted via our contact form or email
Managing ticket-related communications or group visit arrangements
Sending administrative messages or updates upon your request
Improving the quality and relevance of our digital and in-person services
Complying with legal and regulatory obligations
We do not use your data for profiling or automated decision-making.
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
Your explicit consent (for example, when you fill out a contact form)
The performance of a contract (e.g., managing a reservation)
Compliance with legal obligations
Our legitimate interest in improving visitor service and communication
5. Data Storage and Retention
All data is securely stored on protected systems within the European Economic Area (EEA). We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.
Once the data is no longer needed, it will be securely deleted or anonymized.
6. Data Sharing and Third Parties
We do not sell, rent, or trade your personal information to third parties. Your data may be shared with trusted service providers strictly for purposes such as:
Technical support and hosting
Email services (e.g., for confirmations)
Analytics providers (in aggregated, non-identifiable form)
All third-party processors are contractually bound to maintain data confidentiality and security under GDPR standards.
7. Your Rights
Under GDPR, you have the following rights regarding your personal data:
Right to access – You can request a copy of the data we hold about you
Right to rectification – You can ask us to correct inaccurate or incomplete information
Right to erasure – You may request that we delete your data, where legally permissible
Right to restriction – You can limit how we use your data in certain cases
Right to data portability – You may request a copy of your data in a structured format
Right to object – You may object to data processing based on legitimate interests
To exercise your rights, please contact us directly using the information below.
8. Security Measures
We implement appropriate technical and organizational measures to protect personal data from unauthorized access, misuse, alteration, or loss. This includes encrypted storage, controlled system access, and periodic security reviews.
Despite our best efforts, no transmission method over the internet or storage system is 100% secure. If we detect any data breach that may affect your rights or freedoms, we will notify you in accordance with applicable laws.
9. Children’s Privacy
Our services are not directed toward individuals under the age of 16. We do not knowingly collect personal data from minors. If we become aware of such data being collected without parental consent, it will be deleted promptly.
10. Contact Information
If you have questions about this Privacy Policy or your personal data, please contact us:
Vincent View
📍 Steenstraat 46, 6828 CL Arnhem, Netherlands
📞 +31 6 4345 0835
📧 [email protected]
We aim to respond to all data-related inquiries within 30 days.
11. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or applicable laws. The most current version will always be available upon request or via our communication channels.